Legal

Privacy Policy

Last updated August 18, 2026

This policy explains what information National Install Service LLC, doing business as National Install Service, collects from customers and how we use it.

1. Information we collect

Contact and job information you give us: name, phone number, email address, service address, and a description of the work you need.
Job records we create: estimates, change orders, photographs of the work area, permit and inspection records, equipment serial numbers, and warranty registrations.
Payment information processed by our payment provider. Card numbers and bank account numbers are entered directly with the processor. We do not store full card or bank numbers on our systems.
Basic website data such as pages visited and general location, collected by our hosting provider for security and performance.

2. How we use it

To quote, schedule, and perform the work you request.
To pull permits and coordinate inspections with the governing authority.
To register manufacturer warranties in your name and support warranty claims.
To bill you and collect payment.
To contact you about your job, and to follow up on maintenance or warranty items.
To keep records required by law, by our insurers, and by our licensing authority.

3. Who we share it with

We share information only as needed to do the work or run the business:

Payment processors to accept and settle card and bank payments.
Permitting and inspection authorities where a permit is required.
Equipment manufacturers and suppliers to order materials and register warranties.
Subcontractors assigned to your job, who are bound to the same confidentiality standard.
Professional advisors and insurers, and government authorities where the law requires it.

We do not sell customer information, and we do not share it with advertisers.

4. Text messages and calls

If you give us your phone number, we may call or text you about your job, including appointment confirmations, crew arrival notice, and invoice reminders. Message and data rates may apply. Reply STOP to any text to opt out of text messages, or tell us directly. Opting out of texts does not affect our ability to call you about active work.

5. How long we keep records

We keep job and payment records for as long as needed to honor warranties, meet tax and licensing requirements, and defend against claims. This is generally seven (7) years after the job is completed, or longer where the law requires it.

6. Security

We limit access to customer information to the people who need it to do their work. Payment data is handled by PCI-compliant processors. No system is perfectly secure, but we take reasonable measures to protect the information we hold.

7. Your choices

You may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within thirty (30) days.

8. Children

Our services are directed to property owners and managers. We do not knowingly collect information from anyone under 18.

9. Changes to this policy

We may update this policy. The current version is always posted on this page with the date it was last revised.

10. Contact

National Install Service LLC
1607 E Palmetto St
Florence, SC 29506
Phone: (843) 665-1915
Email: installs@nationalinstallservice.com